The Use of AI in Human Resources

In recent years, Artificial Intelligence (AI) has transformed how many HR leaders manage their roles, improving efficiency and saving time by performing tasks that typically require human intelligence, enabling HR to focus on more complex tasks. As of 2023, “81% of HR leaders have explored or implemented AI solutions to improve process efficiency within their organization,” according to Gartner. While AI has significantly improved many aspects of HR, it will only continue to advance over the next few years. Based on data in a 2023 Tidio survey, “about 77% of HR professionals believe that soon people won’t have to be involved in the recruitment process at all.”  

The four popular AI solutions that primarily benefit HR processes include generative AI, machine learning, natural language processing, and predictive analytics. Below, we will explain how these tools benefit specific HR responsibilities and why organizations should consider implementing AI technology.  

Areas of Opportunity for AI in HR 

HR leaders and recruiters spend significant time screening resumes to find candidates who fit specific job requirements. This process can be time-consuming and challenging. However, machine learning AI has proven effective in resume screening, candidate matching, and onboarding automation. AI-driven tools can quickly analyze resumes and identify relevant skills or experience that align with specific job duties. This allows HR teams to focus on final decision-making rather than matching candidates' profiles. Although AI lacks certain human abilities, such as emotion, it can be advantageous in unbiased decision-making. According to Tidio, “about 68% of recruiters believe using AI in the recruitment process will remove unintentional bias.” 

AI has the potential to revolutionize the way HR leaders manage data and reports related to attendance, performance reviews, and training. By defining specific parameters, AI can examine company data, identify correlations between financial metrics, performance data, and engagement, and generate meaningful reports. For instance, predictive analytic AI can analyze an employee's performance data to provide insights on productivity, strengths, and areas for improvement.  

Many HR departments rely on machine learning AI to manage their organization's payroll process. This technology calculates employees' salaries, taxes, and deductions accurately, reducing the likelihood of errors. By automating administrative tasks like payroll and benefits, HR professionals can focus on tasks that require human intelligence, such as creativity, critical thinking, and ethical decision-making. 

In today's technology-driven world, AI is crucial in providing job seekers and existing employees with more satisfying user experiences throughout their recruitment and onboarding journey. It can also facilitate training and accessing HR-related information such as benefits and paid time off. According to a 2021 survey by Eightfold, 60% of participants reported that their organizations use AI for various talent management purposes, such as candidate matching and providing a more personalized experience. Many organizations employ AI-powered chatbots to offer self-service solutions and answer frequently asked questions 24/7/365. This not only saves time for human resource leaders but also ensures candidates and employees have rapid access to information. 

Takeaways for Employers 

Most companies rely heavily on their human resources department to aid in recruitment and support employee retention. In today's fast-paced, technology-driven world, it is essential to have systems in place to automate and streamline processes, resulting in maximum efficiency. Organizations can benefit significantly from implementing AI-powered tools to handle routine HR tasks. By engaging automation, HR leaders can preserve valuable time and resources to focus on more strategic initiatives that drive growth and success for the organization.  

AccuSourceHR is a PBSA-accredited national leader in background screening, occupational health services, and substance abuse testing. We are passionate about creating outstanding customer experiences and leading organizations to successful, efficient hiring and onboarding processes. We offer expansive screening services in over 230 countries and territories worldwide to make hiring easier for businesses and their human resource teams. Email us at marketing@accusourcehr.com for a complimentary program evaluation.